FREEHOLDERS
Our Approach
We're a team of passionate thinkers and doers, dedicated to building with purpose and clarity. Collaboration and curiosity drive everything we do. Our process is simple, thoughtful, and designed with your experience in mind. We believe great results come from clear steps, open collaboration, and a shared sense of purpose.
Our process is simple and thoughtful.
Explore our range of services designed to help you move forward with confidence, wherever you're headed next.
In-person and remote options
Our office is conveniently located in Manhattan. A place to gather, grow, and reconnect.
Service Charge Management
We deliver proactive, transparent service charge management designed to protect asset value, ensure compliance, and provide absolute clarity for all stakeholders. Our approach combines financial discipline, regulatory expertise, and responsive day-to-day management.
Major Works – Section 20 Notices and Consultation
We manage the full Section 20 process for major works, ensuring statutory compliance and clear communication throughout. From consultation and tendering to contractor appointment and cost control, we deliver major works efficiently and responsibly.
Qualified Property Management
All properties are overseen by TPI-qualified Property Managers and Assistants, providing expert oversight, best-practice governance, and a consistent point of contact with in-depth knowledge of your asset.
Facilities Maintenance and Repairs
We coordinate planned and reactive maintenance through trusted, vetted contractors. Our focus is on service continuity, quality delivery, and value for money, ensuring buildings remain safe, functional, and well presented.
Health and Safety Compliance
We implement and monitor comprehensive health and safety compliance frameworks, including inspections, risk assessments, and statutory testing, helping to mitigate risk and meet all legislative obligations.
Pre Sales Management Packs and Post Sales Documentation
We prepare comprehensive pre-sales management packs promptly and accurately, and manage post-completion documentation efficiently to support smooth and compliant property transactions.
Transparent Financial Reporting and Budget Analysis
We provide clear, accurate financial reporting supported by robust budget analysis. Clients and leaseholders benefit from full visibility of expenditure, performance tracking, and informed financial decision-making.
Lease and Legal Support
Our team offers practical support with lease interpretation, compliance matters, and liaison with legal advisors, helping to navigate complex lease and statutory requirements effectively.
Utility Procurement
We manage utility procurement and supplier relationships to secure competitive tariffs, ensure reliable supply, and control operational costs across your portfolio.
Service Charge Accounts
We prepare detailed service charge accounts in line with industry standards, supported by clear breakdowns and supporting documentation to ensure transparency and accountability.
Quarterly Financial Reporting
Regular quarterly reports provide insight into expenditure, cash flow, and variances against budget, supporting proactive financial management and planning.
Out of Hours Emergency Service – 2007
Our 24/7 emergency response service ensures urgent issues are handled swiftly and professionally, minimising disruption, risk, and potential damage at any time.
Meet the Team
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Monet Goode
FOUNDER
With a vision for building something meaningful, our founder brings a blend of big-picture thinking and hands-on experience.
They set the tone for everything we do. -
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Emmett Marsh
SALES MANAGER
Focused, approachable, and driven by results, our sales manager is all about building strong relationships. They help connect people to the right solutions—with clarity and care. -
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Eleanor Parks
MARKETING DIRECTOR
Creative and strategic in equal measure, our marketing director brings fresh ideas to every campaign. They turn insights into action and help our message resonate with the right audience. -
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Karl Holland
CUSTOMER SERVICE MANAGER
Friendly, attentive, and always ready to help, our customer service manager ensures every interaction is a positive one. They keep communication clear, timely, and human.
Contact us.
Have a question? Contact us today, we are always happy to help.
Address – The Loom, 14 Gowers Walk, London, E1 8PY